Randy's Wing Bar | Cook At Home Kits

Shipping Policy

We deliver to anywhere in UK*, using DPD, we will notify you when your order has been picked up by the courier and will update you with each step of your order’s journey by email.

All packages are sent with ice packs (not for consumption) to keep them cool for at least 48 hours. If for reasons outside our control they arrive later than 48 hours from the dispatch date on the box, you should not consume the goods. In such circumstances, please email us on orders@randyswingbar.co.uk to advise.

Deliveries

We dispatch our Kits Monday – Wednesday. Please use the guide timetable below to gauge when your Kit should arrive. The reason for limiting the days we post is to ensure you can receive your Kits in time for the weekend. All deliveries are charged at £4.99 per Kit (plus surcharges for the below locations)* and due to arrive before 6pm.

To receive your delivery for the weekend, orders need to be received before midnight Tuesday for Friday delivery (pre 6pm)

 

PLEASE NOTE, THESE ARE GUIDES ONLY AND WE CANNOT GUARANTEE DELIVERY IN CURRENT TIMES. If you need your Kit for a specific date, we suggest erring on the cautious and refrigerate to avoid disappointment if there are delays with couriers.

Please refer to the delivery timetable grid below for more details on our weekly delivery schedule. We provide 2 possible delivery dates as we post on a 24 hour service, however the courier can take up to 48 hours to deliver. All kits are packed to stay perfectly fresh for at least 48 hours.

 

Delivery Timetable

The below is a guide of expected delivery day dependent upon when you place your order. Please note, during the current climate, we are unable to provide guarantees but we do our utmost to meet these targets. 

Order Day & Time Monday by midnight Tuesday by midnight Wednesday by midnight Thursday by midnight Friday by midnight Saturday by midnight Sunday by midnight
We Dispatch Tuesday or Wednesday Wednesday or Thursday Thursday Monday Monday or Tuesday Monday or Tuesday Monday or Tuesday
You Receive Wednesday or Thursday Thursday or Friday Friday Tuesday Tuesday or Wednesday Tuesday or Wednesday Tuesday or Wednesday

 

Postage Surcharges & Delay Restrictions

Highlands & Islands, Ireland, Northern Ireland, Scilly Isles, Isle of Man and the Channel Islands

Orders to the Highlands & Islands, Northern Ireland, Scilly Isles, Isle of Man and the Channel Islands incur an extra charge from the courier – please see below. We post out on the same express service as the rest of the UK, but due to the remoteness of these locations, we cannot guarantee the courier can always achieve these deliveries in under 48 hours. Therefore, we are unable to accept liability for any late deliveries to these areas and cannot issue any refunds on goods that may have perished. This is the policy of the courier not our own. We understand and regret that such surcharges and inability to guarantee, it may make the kits prohibitive to these locations. We are working to find an alternate solution for these addresses as we would love for our kits to be more accessible and affordable to all.